One of the conveniences of received faxes as an attachment to e-mail, as arranged by eFax, TrustFax, SmartFax, or any of the other similar services is that when you get a fax in with information for others, you can just forward the e-mail to whoever needs the additional information. EFax can send a plain TIFF attachment, readable by software common on virtually all personal computers these days, or as an .EFX file which is, at base, TIFF, with some other information in it. .EFX files can be read only with a program known as some variant of eFax Messenger. The program can be downloaded, without cost, from the eFax Web site, www.efax.com. At the moment I choose to receive .EFX files because I am testing some Messenger features. But this sometimes presents a problem.
Today, I received a fax of a title company blanket file on a new Condominium project I’m handling, and I wanted to get the file to the attorney representing a buyer and the buyer’s mortgage company, as well as to my client. I knew that my client and the buyer’s attorney already had Messenger, so no problem there. However corporate folks (like mortgage company loan officers) sometimes have troubles with things like downloading a file and installing it on a PC. Some, even though they are capable of surfing to the eFax Web site and clicking a couple of times are prohibited from doing so by the corporate IT folks. At which point I would simply print my copy and fax it to the computer challenged recipient, or possible use eFax to do so. In this case, however, I was pleasantly surprised. Not only did the loan officer use e-mail, but he already had eFax Messenger on his computer.
” We get eFaxes from attorneys, title companies and real estate brokers all the time.”
Using well produced technology shouldn’t be, and usually isn’t difficult. Explaining how to read something to someone on the other end of the deal sometimes takes a long time. Having the technology there long enough so everyone uses it without explanation . . .priceless.
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